Adventurous Custom Rods Warranty & Returns
Every Memory Stix Rod Series is covered by our no questions asked Limited Lifetime Warranty to the original owner.
First 60 Days Defect Warranty:
If your rod breaks in the first 60 days of ownership we will replace the rod no questions asked free of charge. Defects usually cause a failure the first one or two times of use and if that happens all you need to do is ship us the whole entire rod and all pieces of it in a disposable tube prepaid and insured to the address below, include a check for return shipping in the amount of $25 and we will ship you a replacement rod. **A receipt or an authentic dated proof of purchase from an authorized Memory Stix dealer is necessary for this and all claims**
Limited Lifetime Warranty:
If your rod breaks after the first 60 days of ownership simply ship us the broken rod and all pieces of it in a disposable tube prepaid and insured to the address below. Include a check for the amount of the warranty fee plus return shipping. When using this claim we do not care how the rod broke it is a no questions asked policy. Even if you accidently break it yourself we will still cover it as long as the warranty fee and return shipping is paid. We will not replace the rod unless the warranty fee and return shipping is paid. **A receipt or an authentic dated proof of purchase from an authorized Memory Stix Dealer dealer is necessary for this and all claims**
Warranty Fees per model:
-All Memory Stix Series $75 + return shipping
-All other Adventurous Custom Rods please email for information on Warranty and returns
Returns and Exchanges:
All products purchased directly from Adventurous Custom Rods the Memory Stix Series come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from Adventurous Custom Rods the Memory Stix Series for a refund minus a 15% restocking fee. All returned items must be in like-new condition, securely packed for shipment in the original container.
Exchanges can be made within 30 days of receiving your rod purchased directly from Adventurous Custom Rods the Memory Stix Series, but the rod must be unused and in like new condition. Please package your rod in the same container it was shipped to you and include a $30.00 check or money order made out to Adventurous Custom Rods to cover shipping and handling on the rod that we are sending back to you. You will also need to include the difference in the price if there is one between the rod that you have and the rod that you like to exchange for. Before shipping the rod to us please email us and advise us that you sending a rod back for exchanged and also advise which rod you would like it exchanged with. Please note that if the rod that you would like to exchange for is not already built then it may take up to four weeks for you to receive your new rod.
Adventurous Custom Rods
1000 Casa Blanca Dr.
Merritt Island, Fl. 32953